Arrow Global completes a hat-trick of wins

November 22nd 2018

Arrow Global completes hat-trick of wins at the Collections & Customer Service Awards 2018

22nd November 2018, Manchester – Arrow Global, a leading European investor and asset manager in non-performing and non-core assets, is delighted to announce that it won three categories at the Collections & Customer Service Awards on Wednesday 21st November.

Arrow Global collected awards for Debt Purchaser of Year, Best Contact Centre Team and Agent of the Year, reflecting the business’ best-in-class services, customer-centric approach and underlying commitment to improving customer outcomes.

Arrow Global collected the award for Debt Purchaser of the Year for the fifth successive year and also collected the award for Best Contact Centre Team, highlighting the collections team’s dedication, expertise, commitment to training and development from within, while focusing on doing the right thing and treating customers fairly.

It was a particularly pleasing night for Arrow’s Ania Smagiel, who collected the award for Agent of the Year. The award recognises Ania, who joined Arrow in 2016, and her outstanding performance, going beyond expectations and her embodiment of Arrow’s purpose and values.

The Collections & Customer Service Awards, now in its twelfth year, recognises the achievements of those working in collections and customer service. Aiming to mirror the outstanding levels of service and quality within the industry, the awards honour professionals who focus on conduct and compliance.

Commenting on the award, Lee Rochford, CEO of Arrow Global, said:

“I am extremely proud that Arrow Global has won three prestigious awards at this year’s Collections & Customer Service Awards, run by Credit Strategy. Our unparalleled commitment to our customers sits at the heart of our business and I am delighted that this has been recognised by our peers.

“This success is testament to the importance we place on creating an inclusive and dynamic work environment, which attracts the best talent and allows our employees to thrive.

“Last night’s recognition caps a brilliant year for our business, which has gone from strength to strength in the past year, making ours a business that our employees are proud to work for and which provides customers and partners with an outstanding service that continuously delivers on expectations.”

For further information:

Arrow Global
Nick Jones
+44 (0) 7545 059 442

Instinctif Partners
Lewis Hill
+44 (0)20 7457 2020


About Arrow Global

Established in 2005, Arrow Global specialises in the purchase, collection and servicing of nonerforming and non-core assets. We identify, acquire and manage secured and unsecured loan and real estate portfolios from financial institutions, such as banks and credit card companies.

We play an active role in helping financial institutions reduce their balance sheets and recapitalise in order to increase mainstream lending. By purchasing and managing non-performing loans and other non-core assets, we provide valuable capital and expertise to a growing European market.

We are a regulated business in all of our European markets, managing over £49.3 billion assets under management across six geographies with over 1,800 employees.